Frequently asked questions about our products
Are the products designed for both dogs and cats?
Yes, all our products are designed for both dog and cat fur and skin.
Are the products suitable for all breeds?
Yes. The products are suitable for all coat types and all breeds.
Can the products be used on puppies?
Of course. The products are natural and safe, even for puppies.
How long do the products last once opened?
The PAO (use by date) is indicated on the label of each product and in the PRODUCT INFO section.
Are the products suitable for everyday use?
All products are suitable for daily use.
How should the products be stored?
Protect from heat sources and direct sunlight.
Does paw cleaner dry out the pads?
No, it does not dry the paw pads, but it keeps them hydrated after cleansing. In fact, the paw cleanser is rich in active hydrating ingredients such as Aloe Vera and Snail Slime.
Frequently Asked Questions about Shipping and Policies
How can I modify an order?
If you need to change or cancel your order after confirming it, please contact us immediately by email. Orders that are currently being processed or have already been processed cannot be cancelled.
What are the shipping costs?
Standard delivery - €6.00
2-3 working days from order placement
Express - €12.00
1-2 working days from order placement
Standard delivery is free for all orders over €59.
Express delivery is free for all orders over €119.
What are the delivery times?
Orders placed by morning are shipped the same day. Delivery typically takes 2-4 days.
How can I make a return?
Please see the TERMS AND POLICIES section at the bottom of the page.